Privacy Policy
1. Introduction
WelcomeBrief ("we", "us", "our") values your privacy. This Privacy Policy details the types of personal and listing information we collect, how we handle it, and the security measures we employ to safeguard your details.
2. Information We Collect
We collect information to deliver and optimize our guestbook builder service:
- Email Addresses: Collected when you initiate onboarding, save a listing draft, or complete checkout. We use this to manage accounts, send your product, and facilitate future edits.
- Listing Information: Scraped content from your public Airbnb listing (such as description, host description, amenities, and room parameters).
- Onboarding Inputs: Information you enter manually (Wi-Fi details, check-in instructions, custom quirks, house rules).
- Transaction details: Stripe processes payments on our behalf. We never see or store your full credit card details. We only store checkout status and metadata.
3. How We Use Your Information
We use the collected information for the following business intents:
- To generate your custom web guestbook pages and print-ready PDF booklet files.
- To send you automated delivery emails containing your product links and long-term edit link.
- To synchronize leads and customer information with HubSpot to manage communication and send updates.
4. Third-Party Services
We transfer data strictly to secure third-party processors necessary for operations:
- Stripe: Processes credit cards and webhook checkout details securely.
- Resend: Dispatches fulfillment emails.
- HubSpot: Integrates host contact profiles for support and marketing sequences.
5. Cookies and Analytics
We use basic cookies to preserve your session state (such as magic link authorization). We use standard analytics tags (such as Google Tag Manager) to monitor site traffic and conversion statistics.
6. Data Security
Your listing files are stored securely on our backend servers. Access tokens are required to perform any edits or updates to existing listings.
7. Contact Us
If you have any questions about this Privacy Policy, or want to request data deletion, please contact us at: hello@thewelcomebrief.com.